dhaka75 Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how dhaka75 ("dhaka75", "we", "us", "our") collects, uses, stores, and discloses personal information relating to players ("you", "your") who access and use the dhaka75 platform at dhaka75.net. This Policy applies to all services offered through the platform, including casino games, sports betting, account management, payment processing, promotional communications, and customer support.

By registering an account on dhaka75 or continuing to use the platform after the effective date of this Policy, you acknowledge that you have read and understood how your personal data is handled as described herein. If you do not agree with this Policy, please discontinue use of the platform and contact our support team to request account closure.

1. Information We Collect

dhaka75 collects personal information through several channels: directly from you when you register and use the platform, automatically as you interact with our website, and from third-party verification and payment service providers where necessary to operate the platform.

1.1 Information You Provide Directly

When you register an account or interact with dhaka75 services, we collect the following categories of personal information:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, National ID (NID) number, passport number	Account registration, age verification, KYC compliance
Contact Data	Mobile phone number, email address, city of residence (e.g., Dhaka, Chittagong, Sylhet)	Account communications, support, promotional messages
Financial Data	bKash / Nagad / Rocket account numbers, bank account details, transaction history	Processing deposits and withdrawals, fraud prevention
Security Data	Username, hashed password, security question responses	Account authentication and access control
Verification Documents	Scanned NID, passport, utility bills (for enhanced KYC)	Identity verification for large withdrawals or compliance checks

1.2 Information Collected Automatically

When you access the dhaka75 platform, certain technical and behavioural data is collected automatically:

• Device and Technical Data: IP address, browser type and version, operating system, device type (mobile/desktop), screen resolution, and time zone setting.
• Usage Data: Pages visited, games played, bet amounts and outcomes, session duration, navigation path through the platform, and feature interactions.
• Log Data: Server logs that record access times, error events, and platform performance metrics.
• Location Data: Country and city-level location derived from your IP address. We do not collect precise GPS location data.

1.3 Information From Third Parties

dhaka75 may receive personal data about you from third-party service providers engaged to support platform operations, including identity verification agencies, payment processors (such as bKash, Nagad, Rocket, and Upay), and fraud detection services. Information received from these sources is used only for the specific purpose for which it was shared and is handled in accordance with this Policy.

2. How We Use Your Data

dhaka75 uses your personal data only for legitimate, specified purposes. The table below outlines our primary uses and the legal basis on which we rely for each:

Purpose	Legal Basis
Creating and managing your player account	Performance of contract
Processing deposits and withdrawal requests	Performance of contract
Verifying your identity and age (18+ compliance)	Legal obligation / legitimate interest
Detecting and preventing fraud, money laundering, and bonus abuse	Legal obligation / legitimate interest
Delivering customer support and responding to enquiries	Performance of contract / legitimate interest
Sending account-related notifications and security alerts	Performance of contract
Sending promotional communications (bonuses, offers, seasonal promotions)	Consent (you may opt out at any time)
Analysing platform usage to improve games and services	Legitimate interest
Enforcing our Terms & Conditions	Legitimate interest / legal obligation

3. Data Sharing & Disclosure

dhaka75 does not sell, rent, or otherwise transfer your personal information to unaffiliated third parties for their own commercial purposes. We may share your data only in the following limited circumstances:

3.1 Service Providers

We engage trusted third-party service providers who act as data processors on our behalf. These providers are permitted to access personal data only to the extent necessary to perform their contracted services and are bound by strict data protection obligations. Categories of service providers include:

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank)
• Identity verification and KYC service providers
• Fraud detection and anti-money laundering screening services
• Cloud hosting and server infrastructure providers
• Customer support platform providers
• Email and SMS communications delivery services

3.2 Legal Obligations

dhaka75 may disclose personal data where required to do so by applicable law, regulation, court order, or at the request of a competent authority. In such cases, we will disclose only the minimum information required to satisfy the legal obligation and will notify you of the disclosure where permitted to do so.

3.3 Business Transfers

In the event that dhaka75 undergoes a merger, acquisition, or sale of all or a portion of its assets, personal data held by the platform may be transferred to the successor entity as part of that transaction. You will be notified via email and/or a prominent notice on the platform prior to your data being subject to a different privacy policy.

3.4 Protection of Rights

We may disclose personal information where we reasonably believe disclosure is necessary to protect the rights, property, or safety of dhaka75, our players, or the public — including to prevent fraud, investigate suspected illegal activity, or enforce our Terms & Conditions.

4. Cookies & Tracking

dhaka75 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device by our web server when you visit the platform.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, ensure security tokens are valid, and allow core features such as game loading and account management to operate correctly. These cookies cannot be disabled.
• Functional Cookies: These remember choices you have made — such as your preferred language setting or the last game category you visited — to provide a more personalised experience on return visits.
• Analytics Cookies: We use anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues arise. This helps us improve the product. Analytics data does not identify you personally.

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent the platform from functioning correctly and may make it impossible to maintain a logged-in session. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

5. Data Security

dhaka75 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and our servers is encrypted using industry-standard TLS protocols.
• Password Hashing: User passwords are never stored in plain text. They are hashed using a strong cryptographic algorithm before storage, meaning even our internal staff cannot view your password.
• Access Controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations and regular security training.
• Infrastructure Security: Our hosting infrastructure is protected by firewalls, intrusion detection systems, and regular vulnerability assessments.
• Session Timeouts: Player sessions automatically expire after a period of inactivity to reduce the risk of unauthorised access via unattended devices.
• Two-Factor Authentication: Where supported, we encourage players to enable additional account security features available within their account settings.

While dhaka75 takes all reasonable steps to protect your personal data, no method of data transmission over the internet is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay and take immediate remedial action.

6. Data Retention

dhaka75 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The retention periods we apply are as follows:

• Active Account Data: Retained for the full duration of your account's active life on the platform.
• Transaction Records: Financial transaction records (deposits, withdrawals, wager history) are retained for a minimum of 5 years following the date of the transaction, in compliance with financial record-keeping obligations.
• Identity Verification Documents: KYC documents (NID scans, passport copies, utility bills) are retained for a minimum of 5 years from the date of verification or the date of account closure, whichever is later.
• Customer Support Records: Support interaction logs are retained for 3 years from the date of the interaction.
• Closed Account Data: Following account closure, core identity and transaction data is retained for 5 years to meet legal obligations, after which it is securely deleted or anonymised.
• Marketing Consent Records: Records of your marketing consent status are retained for as long as your account is active and for 3 years following account closure.

When personal data is no longer required, dhaka75 will delete it securely or render it permanently anonymous so that it can no longer be associated with you. Anonymised, aggregated data (with no ability to re-identify individuals) may be retained indefinitely for statistical and platform improvement purposes.

7. Your Privacy Rights

As a player registered on the dhaka75 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 8.

• Right of Access: You may request a copy of the personal data dhaka75 holds about you. We will provide this in a commonly used electronic format within a reasonable period of receiving your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly within your account profile; for others, please contact support.
• Right to Erasure: You may request that dhaka75 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis for processing applies. Note that we may be required to retain certain data to fulfil legal obligations (see Section 6), in which case a complete erasure may not always be possible.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute regarding data accuracy is being resolved.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interest as the legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Data Portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we process your data based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

8. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of the rights described in Section 7, or have a complaint about the way your personal data has been handled, please contact the dhaka75 privacy team using any of the following methods:

• Email: [email protected] — please include "Privacy Request" in the subject line.
• Live Chat: Available 24/7 directly on the dhaka75 platform.
• WhatsApp: +880 1700-000000 — available during Bangladesh Standard Time (BST, UTC+6) business hours.

We will acknowledge receipt of your request promptly and aim to resolve all privacy-related concerns within 30 days. If you are not satisfied with our response to a complaint, you have the right to escalate the matter to the relevant data protection authority applicable in your jurisdiction.

Last updated: 1 January 2026. This Policy supersedes all previous versions. dhaka75 reserves the right to update this Policy at any time; the current version is always available at dhaka75.net/privacy-policy.